Today’s post was written by Susan Doniz, Qantas Group chief information officer. March 2018 marked an historic event for Qantas and the aviation industry: our inaugural direct Perth to London flight, the first nonstop connection between Australia and Europe. Back in 1947, this “Kangaroo Route” took four days and seven stops. Today, our Boeing 787-9…
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When organisations integrate new tools and technologies, they may change in unexpected ways. Customers may also be affected, and they need to know the challenges they may face when adopting new technology. This article unpacks three steps to successful digital transformation and provides insights you can use to ease your customers’ transition. https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/digital-transformation-the-three-steps-to-success